If your parcel has not arrived within 2 weeks please email us so we can track it.
From the 1st of July 2021, there are new EU VAT and customs rule changes.
We will now only be sending orders to the following countries: France, Germany, Netherlands, Spain, Ireland, Italy & Austria on our standard European shipping tariff.
If you live in an EU country not listed as a shipping destination and would like to buy from us, please email firstname.lastname@example.org for a bespoke shipping price.
The new rules mean that some countries require your Personal Identification Number* (PID) in order for the shipment to clear Customs, so please ensure you supply this when completing the order form.
All items sent will be ‘delivered duties unpaid’ (DDU). This means that YOU are responsible for your country’s import VAT, customs duties and handling fees. Please ensure you are happy to pay these costs in addition to the cost of your order before you place it. We take no responsibility for these additional costs and no refund will be made if you refuse to pay them at the point of receipt of the goods or return the goods for this reason.
To calculate what you may be required to pay before you buy using details of your order from checkout, please use the following tool:
Please be aware that this is an external link to a website not affiliated with Paul Kidby art.
We apologise to our amazing customers in the other European countries for any inconvenience caused but we have no control over the new rules and the consequences of Brexit.
*Importer’s PID Number:
All European countries, require a Personal Identification Number for the receiver of the goods of a B2C shipment in order for Customs to clear the shipment.
Requirements and formats vary by destination; however examples include a DNI or NIE for Spain or an Italian Codice Fiscale.
The postal service may be disrupted at this time, so please be patient while you wait for your order to arrive. Many International and European destinations are experiencing delivery hold-ups and delays due, limited lorry/airline capacity, government restrictions and consequent backlogs. We are therefore asking customers to allow more time for orders to arrive. We thank you for your patience and understanding.
Non-defective merchandise such as duplicate gifts, or items surplus to requirements through no fault of our own must be returned in perfect, unopened condition within 30 days of order placement to qualify for a full refund.
Refunds will only be sent once the original has been returned to us in perfect condition.
Sorry, but we cannot reimburse return postage costs for non-defective items.
Return your item/s together with a print-out of your order confirmation or order details from your account, or alternatively include a cover note with the original purchaser’s name and (if possible) order number along with your exchange request and delivery address (if applicable) to:
Paul Kidby Art Ltd
P.O Box 2116